Refund Policy – Noor e Naaz
At Noor e Naaz, we are committed to providing premium quality clothing and an exceptional shopping experience. Our refund policy is designed to ensure transparency and fairness for our valued customers.
1. Eligibility for Refunds
You may request a refund if:
- The product received is defective, damaged, or incorrect.
- The item does not match the product description on the website.
Note: Refunds are not applicable for:
- Items damaged due to misuse, wear and tear, or improper handling.
- Custom-made or personalized products, including embroidered or tailored pieces.
2. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team within 7 days of receiving your order:
📧 Email: noorenaaz003@gmail.com - Provide your order number, product details, and clear photos of the issue.
- Our team will review your request and respond within 2–3 business days.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the product is defective or incorrect.
- Please use a secure and trackable shipping method to return items. Noor e Naaz is not responsible for lost shipments.
4. Refund Approval & Processing
- Once your return is received and inspected, we will notify you regarding the approval of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used for the purchase.
5. Exchanges
- We currently accept exchanges only if the requested item is available in stock.
- Exchange requests follow the same process as refunds.
6. Contact Information
For any questions or assistance regarding refunds:
📧 Email: noorenaaz003@gmail.com
📞 Phone: +92-XXX-XXXXXXX
