How long will my order take to ship?
Domestic orders typically ship within 3–5 business days, while international orders may take 7–14 business days depending on customs and courier services.
What payment methods do you accept?
We accept credit/debit cards, bank transfers and secure online payment gateways. All transactions are encrypted for your safety.
Is it safe to pay online on Noor e Naaz?
Yes! Our website uses secure SSL encryption to ensure your payment information is fully protected.
Can I pay on delivery?
Currently, Noor e Naaz does not offer cash-on-delivery. All payments must be completed online for order confirmation.
How do I place an order?
Browse our collections, select your desired items, choose your size, and click “Add to Cart”. Proceed to checkout, fill in shipping details and complete the payment.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately to request changes.
How Can I Cancel Or Change My Order?
Once your order is shipped, a tracking number will be sent via email or SMS. You can use it to track your shipment through the courier’s website.
Who pays for return shipping?
If the item is defective or incorrect, Noor e Naaz covers the return shipping.
For other returns, the customer is responsible for shipping costs.
When will I receive my refund?
Once the returned item is received and approved, refunds are processed within 7–10 business days to the original payment method. You will receive a confirmation email once completed.